Shipping and Customer Collection
New Zealand Shipping
Shipping is calculated at checkout based on the size of your order and delivery location.
Homewares and smaller furniture items under 0.12m³ are generally sent by courier. Larger furniture items are delivered by Mainfreight 2Home or a similar specialist furniture delivery service.
Estimated delivery times for homewares
North Island: 2–5 business days
South Island: 4–10 business days
Estimated delivery times for furniture
North Island: 3–7 business days
South Island: 6–14 business days
Waiheke Island is included within our Auckland shipping rates. For delivery to other offshore islands, please contact us at hello@havenhomestore.co.nz for a custom freight quotation.
If you experience any difficulty completing your purchase at checkout, please email us and we’ll be happy to help.
Delivery Service & Assembly
Orders are delivered boxed and unassembled as standard unless otherwise stated.
Some furniture items may require basic assembly after delivery. Product-specific assembly information will be included on the relevant product page where available.
Tracking Your Order
Homewares and smaller items
Courier orders may include tracking details once your order has been dispatched.
Furniture
Our furniture delivery partners do not generally offer live tracking. Instead, the delivery company will usually contact you directly a day or two before delivery to arrange a suitable delivery time.
For an update on your order at any stage, please email hello@havenhomestore.co.nz.
Auckland Customer Collect
Free customer collection is available from selected supplier warehouses in Auckland.
Choose Customer Collect at checkout where available. As we work with several different suppliers, the collection location will depend on the items in your order.
Once your order is ready for collection, we’ll email you with the relevant collection address and details.
Shipping to Australia
A selected collection of Haven homewares and interior pieces is available for delivery across Australia.
Products eligible for Australian delivery can be found in our Available in Australia collection. Shipping is calculated at checkout based on the size of your order and delivery location.
Our wider furniture and homewares collection is currently available for delivery within New Zealand only.
Regional & Remote Australian Deliveries
Our standard Australian shipping rates are based on delivery to metropolitan and regularly serviced areas.
Some regional, rural and remote locations may incur an additional freight charge due to carrier surcharges or limited delivery services.
If an additional charge applies to your address, we’ll contact you before dispatch with the additional cost and the options available to you.
If you would like to confirm delivery to a regional or remote Australian address before placing your order, please contact us at hello@havenhomestore.co.nz.
Delivery Questions
If you have any questions about delivery, collection, freight costs or the status of your order, please contact us at hello@havenhomestore.co.nz.
We’re always happy to help with delivery details before or after you place an order.
